Thank you for using Ayolinx Payment Gateway (“Service”). Ayolinx creates and launches the Payment Gateway product, a solution for online transaction payment acceptance with various payment channel options. We are committed to protecting and respecting the privacy rights of our users. Your comfort and security as a user in using the Ayolinx Payment Gateway website and/or other equipment and/or services associated with Ayolinx are essential to us.
This Privacy Policy describes our practices regarding personal data collected through our Service, where users or merchants may engage in activities, including but not limited to, registering with us, creating profiles, making or viewing offers, exchanging messages, and performing other related functions.
This privacy policy is subject to applicable laws in the Republic of Indonesia, specifically:
- Law Number 11 of 2008 and Law Number 19 of 2016 Concerning Electronic Information and Transactions (ITE).
- Law Number 27 of 2022 Concerning Personal Data Protection.
- Government Regulation Number 71 of 2019 Concerning the Implementation of Electronic Systems and Transactions (PP PSTE).
- Government Regulation Number 80 of 2019 Concerning Trade Through Electronic Systems.
- Minister of Communication and Information Regulation Number 19 of 2014 Concerning Handling of Negative Content Sites.
- Minister of Communication and Information Regulation Number 36 of 2014 Concerning Procedures for Registering Information Providers.
- Minister of Communication and Information Regulation Number 20 of 2016 Concerning Personal Data Protection in Electronic Systems.
- Circular Letter of the Minister of Communication and Information of the Republic of Indonesia Number 5 of 2016 Concerning Limitations and Responsibilities of Platform Providers and Merchants in Electronic Commerce (Electronic Commerce) in the form of User Generated Content. (Safe Harbor).
- Bank Indonesia Regulation No. 23/6/2021 Concerning Payment Service Providers.
By using our Service, you are deemed to have read, understood, and consented to the use of your personal data by us in accordance with this Privacy Policy.
You should be aware that certain links on the Service may direct you to sites or scopes outside our scope where collected information is beyond our direct control. In this context, the Privacy Policy of third-party sites or applications you access will govern the information obtained through those third parties. You must be at least 18 (eighteen) years old to use our Service.
INFORMATION WE COLLECT, RECEIVE, AND MANAGE
We will only collect names and other information related to you as far as permitted by law when necessary for us to do so, and we will only collect information that we deem relevant to communication, including but not limited to transactions between us and you. We will only retain your information for as long as we need it, as required by law, or as relevant to its collection purposes.
You can visit the Ayolinx Payment Gateway site and browse it without having to provide personal information. However, when you decide to become our registered merchant, you will be asked to provide your personal information.
When you create an account on our Service, we may request certain information such as a valid email address and password (user identification code). You can create a profile that includes information such as first and last name, gender, date of birth, email address, zip code, address, telephone number, mobile phone number, fax number, bank account number, as well as payment details, geography, interests, and other information, including photos you wish to upload. Additionally, we collect your personal data when:
(i) accessing the Platform and/or using features;
(ii) registering by creating an account on the Platform;
(iii) contacting us through the communication means we provide;
(iv) making agreements or participating in any activities organized by us;
(v) entering information related to personal data in any form into the Platform and/or features;
(vi) updating your previously stored personal data by us; or
(vii) performing other activities on the Platform that may exist from time to time.
The personal data we collect is data that is provided to us in the ways we have previously described and/or collected automatically from activities performed on the Platform. This personal data includes, among others:
(i) individual data related to user personal information such as name, address, telephone number, email address, Identity Card, Taxpayer Identification Number, and/or user photo;
(ii) legal entity data related to legal entity information such as name, address, telephone number, board of directors, commissioners, shareholders, and the identity of directors and commissioners may be in the form of Identity Card (KTP) or passport or residence permit, articles of association, Business Identification Number (NIB);
(iii) transaction history;
(iv) real or estimated location data such as Internet Protocol address, Wi-Fi location, geo-location, and the like;
(v) time data of each usage activity, including registration activities, logins, transactions, and others;
(vi) user or merchant usage and/or preference information, including user or merchant interactions in using the Platform and selected settings on the Platform;
(vii) information about the software and hardware used to access the Platform and/or use features;
(viii) record data (logs), including records on servers that receive data such as device IP address, date and time of access, features or pages viewed on the Platform, application work processes, and other system activities; and/or
(ix) other activities performed on the Platform and other data entered into the Platform.
When you contact our customer service, we may collect the personal information needed to fulfill your request and contact you to follow up on necessary matters. We may also contact you using the account contact information you have provided to us for that purpose. We may also collect other information about our communications with users or merchants, such as any customer service requests or feedback provided by users or merchants.
We may also add information we lawfully obtain from business partners or third parties to existing data we have about our users.
DISCLOSURE OF PERSONAL DATA
We respect the confidentiality of your personal data and are committed not to sell, rent, display, or distribute your personal data without your consent, unless otherwise specified in this Privacy Policy. We will only disclose your personal data to third parties with your consent.
Notwithstanding the above provisions, by continuing to access our Platform and other Services, you hereby directly consent in any form to disclose your personal data and authorize us to provide access, disclose, and transmit such personal data to selected third parties as our strategic partners in providing Services to you that support the execution of transactions available in the Platform, including bank partners (“Selected Third Parties”), and release us from any losses or damages arising from the failure of the Selected Third Parties to secure your personal data. You fully acknowledge that this consent is given without coercion, in a competent condition, and with full awareness.
We cannot guarantee the security of your personal data on any third-party systems, including the systems of Selected Third Parties. We also do not have control or responsibility over the privacy policies or content of third parties, including such Selected Third Parties. Therefore, we suggest that you continue to learn and review the privacy policies of each third party so that you can understand their terms in handling your personal data.
We are authorized to disclose your personal data to comply with court orders, requests from Bank Indonesia or other competent authorities, or based on applicable legal provisions. Furthermore, if possible and permitted by applicable law, we will notify you in the event we disclose your personal data. Notwithstanding the provisions in paragraph 1 above, by continuing to access the Platform and our other Services, you hereby directly consent in any form to disclose your personal data and authorize us to provide access, disclose, and transmit such personal data to Bank Indonesia or other competent authorities.
You understand and agree that in order to develop the Platform, we may use and share your data and information that does not identify you individually or corporately, including for processing, development, and collaboration with Selected Third Parties or other third parties. We respect your privacy, so the data and information we may use and share are aggregate data without identifying you individually or corporately.
USE OF INFORMATION
To provide our Services, we may use the information we collect and manage for the following general purposes:
- Processing your transactions;
- Providing the Services and information we offer and that you need;
- Resolving issues that may arise with your transactions;
- Analyzing the usage of the Services to improve the services we provide.
- Conducting market research and product and service development planning;
- Activities related to company mergers or acquisitions;
- Detecting and protecting against errors, as well as other criminal activities;
- Providing customer service, including creating and managing user or merchant accounts, resolving technical issues, and enabling features;
- Customizing/offering promotions and experiences on our properties or third-party properties;
- Monitoring individual and general user activities, such as search keywords, content and transaction activities, and managing traffic on websites;
- Contacting our users or merchants, including but not limited to service matters, customer service, or marketing communications allowed through any available communication channels;
- Initiating research initiatives and conducting analyses to develop our Services; and
- Implementing the Terms & Conditions, including to combat fraud and abuse.
Users or merchants hereby acknowledge and agree to provide and authorize us to obtain and collect your personal data and/or other related data or information for the purposes set forth in this Privacy Policy.
By submitting your personal data into the Platform and/or features, you hereby represent and warrant that the personal data provided is accurate, complete, accurate, and based on the actual circumstances, and you are fully responsible for such personal data and you have full authority and/or personal rights to provide personal data to us, including releasing us from any civil claims or criminal charges arising from misuse of information and/or misleading information regarding personal data entered into the Platform and/or features.
We reserve the right from time to time to request authentication, verification, and/or updating of your personal data, so that the data and information are accurate, complete, and up-to-date, including temporarily/permanently suspending or not allowing you to access certain features optimally if you have not authenticated and updated your personal data.
By continuing to access the Platform, use features, and/or our other Services, you hereby expressly consent to us obtaining and collecting your personal data as outlined in this Privacy Policy, and this consent is given without coercion, in a competent condition, and with full awareness.
We may retain the information we collect and review in our Services only as required to fulfill the above business purposes. With your consent, we may contact you via email or other media communications with details of our other products and services. If you choose not to receive marketing communications from us, you may opt out at any time. You are required to provide accurate and non-misleading information to us, and you are also obliged to update it and inform us of any changes. You are also responsible for treating your password confidentially and not disclosing it to unauthorized third parties. We are not responsible for password misuse caused by your negligence. If you choose to provide us with personal information, you agree that all transmission and storage of such information shall be on our servers.
LIMITATION OF LIABILITY
You are responsible for the security and implementing appropriate security measures to protect your personal data, such as limiting access, creating strong passwords, keeping passwords, updating passwords from time to time (as necessary), and/or keeping One-Time Passwords (OTPs).
We are not responsible for the exchange and/or provision of your personal data done by yourself, including those done through the Platform. Our platform may contain links to other platforms operated by third parties. If you use these links, you should understand that we have no control over these other platforms and/or applications, so you acknowledge and warrant that we cannot/will not be held accountable for the privacy policies of third-party platforms/applications based on those links and advise you to read the privacy policies of each platform/application you visit that collects personal data.
We are only responsible for the protection and security of your personal data only to the extent of personal data stored in the system developed and managed by us, and we will at all times take any reasonable steps necessary to maintain and protect your personal data. By continuing to access the Platform, use features, and/or our other services, you waive the right to claim, loss, demand, and lawsuit that you may have in the event of a failure to protect personal data arising from negligent actions on your part in maintaining the security and confidentiality of personal data and/or due to actions by third parties attempting to obtain personal data unlawfully.
We are not responsible for the authenticity, validity, truthfulness, accuracy, and/or completeness of the personal data provided by you.
USER CONTROLS
If you have created an account or registered with us, you can access, correct, or delete the information you have provided. You are responsible for keeping the data you provide or upload to our network accurate. If your account was created through an identity provider, you can also deactivate or modify account information through the settings offered by the identity provider.
SECURITY
All information we collect is protected by technical and reasonable security procedures to prevent unauthorized access or use of data. Our affiliates (companies based on control and joint ownership), trusted partners, and third-party service providers have committed to managing information in accordance with our requirements for security and privacy in accordance with any applicable legal provisions in the Republic of Indonesia.
We will protect and secure your personal data, both general personal data and specific/sensitive personal data stored in our storage systems (including limiting access to your personal data to our employees based on the need to know. The processing of your personal data will only be carried out in a manner permitted and required to maintain the confidentiality of your personal data) from unauthorized processing actions and from processing personal data actions that conflict with applicable laws and regulations, unintentional loss, destruction, and damage or similar risks unintentional by taking and implementing reasonable legal and technical measures based on the principle of caution.
CHANGES TO THE PRIVACY POLICY
We may update this Privacy Policy from time to time with prior notification to you at least 30 (thirty) working days before the changes take effect. You should check this page from time to time to know about any changes. We may notify you of significant changes in how we treat personal information by sending a notice to your email address or by notice on our website. By continuing to use our Services, you affirm your consent to continue using the services for any updates to this Privacy Policy.
USER RIGHTS
You have the right to request access to historical personal data that has been submitted to us. In this case, we will provide the information in the format we determine, considering compatibility and reasonable practices. You can submit such access requests through Ayolinx customer service.
You also have the right to correct or update personal data that has been submitted to us. You can make such corrections or updates through the Ayolinx Dashboard or through Ayolinx customer service. Additionally, you have the right to request deletion of personal data that has been submitted to us and is no longer relevant, in accordance with the provisions of the prevailing laws and regulations.
FOR FURTHER INFORMATION
If users or merchants have any questions or complaints, please contact Ayolinx customer service below:
PT Inovasi Pembayaran Digital (Ayolinx)
Working hours: Monday – Friday (09.00 AM – 06.00 PM)
Phone: 021 – 80625889
Email: cs@ayolinx.id
Thank you for visiting Ayolinx Services.
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