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What is a Payment Gateway? Flow, Benefits and How it Works

pengertian payment gateway

Current developments have encouraged the emergence of payment gateways that facilitate transactions while increasing security.

Many companies have utilized this technology to ensure the sustainability of their business. So, how does the payment gateway actually work in Indonesia? Find the answer here!

What is a Payment Gateway?

Payment Gateway is a service used to process online payment transactions. Its function is to connect e-commerce sites or business applications with various payment methods such as credit cards, debit cards, e-wallets, and bank transfers, while maintaining data security and facilitating transactions automatically.

Payment gateways act as intermediaries that ensure sensitive consumer data is encrypted and securely transmitted to financial institutions for payment authorization and confirmation.

In addition to facilitating transactions, payment gateways help businesses process payments from multiple sources, expand market reach and increase sales conversions.

For example, consumers can shop from any country and pay in different currencies using various payment methods, all facilitated by a payment gateway.

Development of Payment Gateway in Indonesia

The development of payment gateways in Indonesia has begun to grow rapidly since Bank Indonesia (BI) launched the National Payment Gateway (GPN) on December 4, 2017. The goal of GPN is to create a safe, efficient, and integrated digital payment ecosystem throughout Indonesia.

GPN regulates all parties in the payment ecosystem, starting from card issuing banks, merchants, and payment gateway service providers, to follow uniform security and efficiency standards.

Bank Indonesia Regulation No. 19/8/PBI/2017 and Board of Governors Regulation No. 19/10/PADG/2017 are the legal basis for GPN operations. Prior to this regulation, several payment gateway platforms had been operating since 2003.

However, with the presence of GPN, these platforms must adapt to stay relevant and follow the latest regulations. The ever-evolving fintech technology also enables various new innovations, such as e-wallet integration, QRIS (QR Code Indonesian Standard), and cross-border digital payment services.

Payment gateway platforms in Indonesia such as Midtrans, DOKU, and Xendit continue to emerge and offer more sophisticated and easily accessible payment solutions for small to large businesses.

How Payment Gateway Works

Payment gateways work with a simple yet secure flow to process online transactions. Here is how payment gateways work in detail:

Buyer Completes Transaction on E-Commerce Site/App

Once a buyer selects a product or service, they are directed to a payment page that allows them to choose a payment method such as credit card, debit card, or e-wallet.

Transaction Information Sent to Payment Processor

The payment gateway receives payment information from consumers and encrypts it before sending the data to the payment processor (transaction processing service provider) for validation.

Bank or Payment Provider Sends Reply to Payment Processor

After receiving the data from the payment processor, the bank or service provider (e.g. e-wallet) checks whether the information is valid, such as sufficient balance, and then sends a reply indicating whether the transaction was successful or rejected.

Payment Gateway Receives Message from Payment Processor

After receiving a response from the bank or payment provider, the payment gateway conveys the result to the e-commerce site, whether the transaction was successful or not, and processes the transaction accordingly.

Payment Gateway Flow

  1. Consumers select products or services and enter payment information.
  2. Payment data is encrypted and sent to the payment processor.
  3. The payment processor contacts the bank or payment provider for authorization.
  4. The bank or payment provider provides authorization (approved or rejected).
  5. Payment gateways convey transaction status to e-commerce sites.

Types of Payment Gateways

There are several types of payment gateways that are commonly used in Indonesia and the world:

Hosted Payment Gateway

Customers are redirected to an external page to complete the transaction. This is often used by small businesses because external hosting handles security and compliance.

Self-hosted Payment Gateway

All payment processes are done on the e-commerce site without redirecting customers to external pages. This gives merchants full control but requires stricter compliance with data security.

API Payment Gateway

Integration via Application Programming Interface (API) allows merchants to control the payment process and provide a seamless user experience. Many large e-commerce companies use this type.

Direct Payment Gateway

Consumers pay directly through bank accounts or other methods set by the payment gateway, without redirecting to another page.

How Payment Gateway Helps Business?

Payment gateways can be an important tool to optimize your online business. Here are some ways payment gateways can help businesses:

  1. Simplify the Payment Process: With a payment gateway, businesses don't need to manage multiple bank accounts or payment methods. Everything is integrated into one platform.
  2. Speed ​​Up Transaction Process: Consumers can pay faster with a variety of methods provided by the payment gateway, including credit cards, debit cards, e-wallets, and bank transfers.
  3. Higher Security: Payment gateways use advanced encryption to ensure that sensitive information, such as credit card data, is not leaked or misused.
  4. Broader market reach: With support for various payment methods and currencies, your business can reach global consumers.
  5. Payment Recap Automation: All transactions are recorded automatically and accurately, making recapitulation and auditing easier.
  6. Increasing Customer Trust: A trusted payment gateway can increase customer trust because they feel safe transacting on your business platform.

Benefits of Using a Payment Gateway

For businesses, payment gateways offer many benefits:

  1. No Need to Open Multiple Accounts: One payment gateway can manage payments from various methods, without requiring multiple bank accounts.
  2. Automatic Payment Recap: The transaction recapitulation process is done automatically, reducing the risk of manual errors.
  3. Global Market Reach: Supports multiple currencies and payment methods, making it easy for businesses to serve international consumers.
  4. Security Guaranteed: Payment gateway uses an encryption system that protects customer data.
  5. Practical Transactions: Buyers only need a few steps to complete payment.
  6. Payment Flexibility: Accepts various payment methods ranging from credit cards to e-wallets.
  7. Alternative Rekber (Joint Account): Transactions can be safer without having to use a middleman service.
  8. Assisting the Reconciliation Process: Sales tracking is easier because the system automatically records transactions.
  9. Increasing Customer Trust: Consumers feel more comfortable shopping at online stores that have a trusted payment gateway.

The benefits for consumers are also numerous:

  1. Easy and Fast Transactions: Customers can complete payments in just a few clicks.
  2. Better Security: Customers' personal and financial data is protected by a sophisticated encryption system.

Examples of Payment Gateways in Indonesia

Some examples of popular payment gateways in Indonesia include:

  1. Midtrans: Payment gateway service that is integrated with various e-commerce platforms and supports payment methods such as credit cards, debit cards, and e-wallets.
  2. DOKU: One of the payment gateway pioneers in Indonesia, offering complete payment solutions for various businesses.
  3. Xendit: A fintech platform that provides payment services, especially for small and medium businesses with a focus on efficiency and ease of integration.
  4. Ayolinx: The newest payment gateway platform in Indonesia, offering complete payment solutions for your business needs.

Things to Consider When Choosing a Payment Gateway

When choosing a payment gateway, pay attention to the following important things:

  1. Security: Choose a payment gateway that has security certification such as PCI DSS and uses SSL encryption.
  2. Transaction Fees: Check the fees charged for each transaction, as well as any monthly fees or initial setup fees.
  3. Ease of Integration: Make sure the payment gateway is easy to integrate with your business platform, whether it's a website or a mobile app.
  4. Customer Support: Choose a service with responsive technical support so that if there is a transaction problem, it can be resolved immediately.
  5. Supported Payment Methods: Make sure the payment gateway supports payment methods that are relevant to your target market.

Ayolinx, the Most Complete and Best Payment Gateway in Indonesia

Enjoy a safe, fast, and practical online payment experience with Ayolinx! As the most complete payment gateway in Indonesia, we support various payment methods to make it easier for your business to grow faster. Integrate Ayolinx now and experience the convenience of accepting payments more simply and efficiently!

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